Terms of Service

Terms of Service

Last updated: April 17, 2026  ·  Effective date: April 17, 2026  ·  Governing law: State of Colorado

Please read these Terms of Service carefully before using milehighcook.net or engaging MileHighCook for private chef, catering, meal prep, or any related culinary services. By accessing our website or booking services, you agree to be bound by these Terms. These Terms apply to all services provided across Colorado, Arizona, Utah, and Wyoming and supplement — but do not replace — your individual signed service agreement.

1. Services

MileHighCook, LLC ("Company," "we," "us") provides private chef, catering, meal prep, corporate event, and related culinary services. All services are subject to availability. A formal written proposal and signed Client Services Agreement between MileHighCook and the client ("Client") is required prior to any event. These Terms supplement that agreement — in the event of a conflict, the signed agreement controls.

2. Bookings, Deposits and Payment

A non-refundable deposit equal to fifty percent (50%) of the total service fee is required to reserve your event date. The remaining balance is due no later than seven (7) calendar days before the event.

Proposed dates are held for seventy-two (72) hours after a proposal is issued. If no deposit is received within that window, the date is released and availability is not guaranteed. All payments are final and non-refundable except as expressly stated in Section 3.

No changes to the event date, menu, guest count, services, or venue may be made within fourteen (14) calendar days of the event. Late change requests may be refused or subject to additional fees at MileHighCook's sole discretion.

3. Cancellations and Rescheduling

Cancellations 30+ days before the event: The deposit is non-refundable. Any additional amounts paid beyond the deposit will be refunded within 14 business days, minus any non-recoverable expenses already incurred.

Cancellations fewer than 14 days before the event: The Client is responsible for 100% of the total service fee, including all labor and perishable materials. No refunds will be issued.

Rescheduling: A one-time reschedule is permitted if requested at least 14 calendar days before the original event date, the new date falls within 90 calendar days of the original, and Company availability permits. The original deposit will be applied to the rescheduled date. Reschedule requests made fewer than 14 days out are treated as cancellations. All cancellations must be submitted in writing to be valid.

4. All-Inclusive Pricing and Gratuity

All MileHighCook proposals are fully all-inclusive. The quoted price covers: chef fees and all labor, grocery shopping and ingredients, preparation, cooking, and plating, professional table service, and complete post-event cleanup. There are no hidden fees, no add-ons, and no gratuity is expected or required. The price in your signed agreement is the final price, subject only to scope changes you request.

Additional surcharges that may apply and will always be disclosed in writing before booking:

5. Venue Access and Client Responsibilities

Client agrees to provide a safe, functional kitchen with adequate utilities (range, oven, refrigeration, running water, counter space), ensure timely access including codes, keys, and parking, and maintain a respectful, hazard-free environment for Company personnel.

If Client provides an incorrect address or causes a delay exceeding 30 minutes, MileHighCook may cancel the event without refund or charge a $100/hr wait-time fee billed in 30-minute increments. Client is responsible for ensuring the venue permits outside catering services.

6. Food Allergies and Dietary Restrictions

Client must disclose all known food allergies, intolerances, and dietary restrictions for all guests in writing at the time of booking. MileHighCook will make reasonable efforts to accommodate disclosed needs.

However, MileHighCook operates in residential kitchen environments and cannot guarantee that any dish is completely free of allergens including nuts, gluten, dairy, shellfish, soy, or eggs. MileHighCook is not liable for any allergic reaction, adverse response, illness, or injury resulting from undisclosed allergies or cross-contamination in environments outside our control. Guests with severe allergies should exercise caution or provide their own meals. By engaging our services, Client acknowledges and accepts this limitation and agrees to inform all guests accordingly.

7. Alcohol Policy

MileHighCook does not provide, sell, or serve alcohol. Client is solely responsible for all alcohol procurement, service, and legal compliance including service to minors and overconsumption. MileHighCook assumes no liability whatsoever for any alcohol-related incidents at any event.

8. Photography and Media

MileHighCook may photograph plated dishes, table settings, and food presentation at events for use in our portfolio, website, and marketing materials. We will not photograph guests or identifiable individuals without their express consent, and we will never post private addresses or sensitive personal information. To opt out of photography at your event, notify us in writing prior to the event date. By engaging our services, you grant MileHighCook a non-exclusive, royalty-free license to use food and event photography for marketing and promotional purposes.

9. Professionalism and Right to Terminate

MileHighCook maintains high standards for appearance and service. Client agrees not to interfere with Company staff or operations and to treat all personnel with dignity and respect. MileHighCook reserves the right to terminate services immediately and without refund if any member of the Client's party behaves in a manner that is disruptive, unsafe, threatening, or otherwise inappropriate toward Company personnel.

10. Chargebacks and Non-Disparagement

Chargebacks: All payments are final subject to Section 3. Client waives the right to initiate a chargeback without first providing MileHighCook written notice and a reasonable opportunity to resolve the issue. If a chargeback is initiated without cause, Client is liable for the full invoiced amount, all administrative and processing fees, collection costs and attorneys' fees, and liquidated damages of $1,500 per violation — which represents a reasonable estimate of costs and expenses, not a penalty.

Non-disparagement: Client agrees not to publish or assist in the publication of any false, misleading, or defamatory statements — online or otherwise — about MileHighCook, its personnel, or contractors. This clause does not restrict honest, factual reviews. Violations may result in injunctive relief, monetary damages, and recovery of attorneys' fees.

11. Force Majeure

MileHighCook shall not be liable for failure or delay in performing services resulting from causes beyond our reasonable control, including acts of God, extreme weather, pandemic, government restrictions, power outages, supplier failures, or other circumstances making performance commercially impracticable. In such cases, deposits may be credited toward a rescheduled event within 90 calendar days, subject to availability.

12. Limitation of Liability

MileHighCook's total liability for any claim arising from our services shall not exceed the total amount paid for the specific event giving rise to the claim. MileHighCook is not liable for venue or equipment malfunctions, breakage of Client property during normal use, or any indirect, incidental, special, consequential, or punitive damages.

13. Indemnification

Client agrees to indemnify, defend, and hold harmless MileHighCook, LLC, its members, employees, agents, and contractors from any claims, liabilities, damages, losses, or expenses — including reasonable attorneys' fees — arising out of breach of this agreement, inaccurate information provided by Client, unsafe or hazardous conditions at the venue, or any act or omission of Client or their guests. This section survives termination of this agreement.

14. Intellectual Property

All content on milehighcook.net — including text, photography, menus, graphics, logos, and branding — is the property of MileHighCook, LLC and protected by applicable copyright and trademark law. Custom menus created for your event remain the intellectual property of MileHighCook. You may not reproduce or use any MileHighCook content without express written permission.

15. Dispute Resolution

Any dispute arising from these Terms or our services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings in Denver County, Colorado. The party initiating arbitration bears all filing and administrative costs. The prevailing party is entitled to recover reasonable attorneys' fees and costs.

This section does not prevent MileHighCook from bringing a qualifying claim in Colorado small claims court.

16. Governing Law

These Terms are governed by the laws of the State of Colorado. Except for matters resolved through arbitration or small claims court, any legal proceedings shall be brought exclusively in the state or federal courts of Denver County, Colorado.

17. Severability and Entire Agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force. These Terms, together with your signed Client Services Agreement, constitute the entire understanding between the parties. No oral statements or prior agreements are binding unless set forth in writing and signed by both parties.

18. Contact

Questions about these Terms? Contact us: